I think HR should be a judicious mix of both traits - Priests and that of Police. Priests understand the business from people's end of it. They care and listen out. They are patient, emotional, rational and effective communicators. But they are not the 'fun' providers, they know the difference between 'fun' and 'engagement'.
Whereas, Police can gauge the inner and unsaid work and beyond work culture in the organisation. They know when it is off track and where to tighten to get the team back on track. They measure and evaluate anything and everything that has an impact on the bottomline and employee's interests alone. But they refrain from framing and imposing rules for the sake of it. For example, a leading IT company in India says no to 'Corduroy pants'. Has a policy around it and spends precious time on communicating or rather nailing it across the org. Beats me.
When the traits of Priest and Police combine, the key employee engagement parameters like Career Development, Transparency, Decision Making, Communications, Rewards and Recognition and the likes get the right attention and in the right scale.
~ Satish Chathanath
Call : 9884011654
Mail : csadhy@yahoo.co.in
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