Top Software Testing and Quality Assurance Outsourcing Vendors Report - Key Findings

THE BLACK BOOK OF OUTSOURCING brings the Top Software Testing and Quality Assurance Outsourcing Vendors Report.

Some of the key findings are...

1. In 2008, Russian software testing and QA outsourcing providers surpassed Indian and other offshore firms in terms of client experience. More recently, the top honored firms included more Indian and Chinese suppliers. In 2008, six of the top 10 software testing and QA firms were located in Russia and Eastern Europe. In 2009, several Chinese firms skyrocketed to the top ranks, surpassing both Indian and Russian competitors.

2. Innovation, trust, reliability and customization are the most important attributes influencing software testing and QA client's satisfaction with their outsourcing providers.

3. Vendor dissatisfaction is uncommon in the software testing and QA services industry among top ranked suppliers.

4. Strong dissatisfaction is uncommon in this niche information technology outsourcing (ITO) sector, occurring in only 8.1% of technology-related industry's client types, 16.3% in software and high tech company clients directly, and 21.3% of non-tech industry clients globally. However, this is a significant decrease in satisfaction from previous results.

5. US clients are among the most satisfied with offshore software testing and QA services delivery from India and increasingly China (satisfaction with Chinese suppliers is up 87.5% since 2007).

6. Strong dissatisfaction with offshore outsourcing vendors was less than 8.8% of all surveyed clients with projects involving testing, QA and related outsourced software functionalities.

7. Comprehensive services vendor arrangements from a comprehensive/end-to-end software testing vendor produce the highest satisfaction rates. Single vendors offering comprehensive QA services to software testing clients ranked highest in the overall survey.


~ Satish Chathanath Call : 9884011654 Mail : satish@pollenwebcreatives.com / satish@djargon.com