GREAT WORK BRINGS GOOD CLIENTS. Good work won't bring Great Clients. I believe if we do outstanding work consistently and let the customer know that he gets the best because he is in charge, then you can be like Paul Rand. Here’s a summary of what Steve Jobs’ thinks of Paul Rand...
Steve Jobs: "I asked him if he would come up with a few options. And he said, “No. I will solve your problem for you. And you will pay me. And you don’t have to use the solution. If you want options, go talk to other people. But I’ll solve your problem for you the best way I know how. And you use it or not. That’s up to you. You’re the client. But you pay me.” And there was a clarity about the relationship that was refreshing.
Here’s a link to the interview with Steve Jobs: http://kottke.org/10/04/1993-steve-jobs-inverview-about-paul-rand
~ Satish Chathanath Call : 9884011654 Mail : satish@pollenwebcreatives.com
Tuesday, July 13, 2010
Tuesday, July 6, 2010
Top Software Testing and Quality Assurance Outsourcing Vendors Report - Key Findings
THE BLACK BOOK OF OUTSOURCING brings the Top Software Testing and Quality Assurance Outsourcing Vendors Report.
Some of the key findings are...
1. In 2008, Russian software testing and QA outsourcing providers surpassed Indian and other offshore firms in terms of client experience. More recently, the top honored firms included more Indian and Chinese suppliers. In 2008, six of the top 10 software testing and QA firms were located in Russia and Eastern Europe. In 2009, several Chinese firms skyrocketed to the top ranks, surpassing both Indian and Russian competitors.
2. Innovation, trust, reliability and customization are the most important attributes influencing software testing and QA client's satisfaction with their outsourcing providers.
3. Vendor dissatisfaction is uncommon in the software testing and QA services industry among top ranked suppliers.
4. Strong dissatisfaction is uncommon in this niche information technology outsourcing (ITO) sector, occurring in only 8.1% of technology-related industry's client types, 16.3% in software and high tech company clients directly, and 21.3% of non-tech industry clients globally. However, this is a significant decrease in satisfaction from previous results.
5. US clients are among the most satisfied with offshore software testing and QA services delivery from India and increasingly China (satisfaction with Chinese suppliers is up 87.5% since 2007).
6. Strong dissatisfaction with offshore outsourcing vendors was less than 8.8% of all surveyed clients with projects involving testing, QA and related outsourced software functionalities.
7. Comprehensive services vendor arrangements from a comprehensive/end-to-end software testing vendor produce the highest satisfaction rates. Single vendors offering comprehensive QA services to software testing clients ranked highest in the overall survey.
~ Satish Chathanath Call : 9884011654 Mail : satish@pollenwebcreatives.com / satish@djargon.com
Some of the key findings are...
1. In 2008, Russian software testing and QA outsourcing providers surpassed Indian and other offshore firms in terms of client experience. More recently, the top honored firms included more Indian and Chinese suppliers. In 2008, six of the top 10 software testing and QA firms were located in Russia and Eastern Europe. In 2009, several Chinese firms skyrocketed to the top ranks, surpassing both Indian and Russian competitors.
2. Innovation, trust, reliability and customization are the most important attributes influencing software testing and QA client's satisfaction with their outsourcing providers.
3. Vendor dissatisfaction is uncommon in the software testing and QA services industry among top ranked suppliers.
4. Strong dissatisfaction is uncommon in this niche information technology outsourcing (ITO) sector, occurring in only 8.1% of technology-related industry's client types, 16.3% in software and high tech company clients directly, and 21.3% of non-tech industry clients globally. However, this is a significant decrease in satisfaction from previous results.
5. US clients are among the most satisfied with offshore software testing and QA services delivery from India and increasingly China (satisfaction with Chinese suppliers is up 87.5% since 2007).
6. Strong dissatisfaction with offshore outsourcing vendors was less than 8.8% of all surveyed clients with projects involving testing, QA and related outsourced software functionalities.
7. Comprehensive services vendor arrangements from a comprehensive/end-to-end software testing vendor produce the highest satisfaction rates. Single vendors offering comprehensive QA services to software testing clients ranked highest in the overall survey.
~ Satish Chathanath Call : 9884011654 Mail : satish@pollenwebcreatives.com / satish@djargon.com
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